1. Introduction
SBN Texas ("SBN Texas," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, disclose, and safeguard your personal information. This Privacy Policy outlines our practices concerning the collection and processing of personal data when you use our website, applications, and services (collectively, the "Services").
By accessing or using our Services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree, please discontinue the use of our Services.
2. Legal Basis for Processing Personal Data
We process personal data under the following legal bases:
Consent: Where you have given explicit permission.
Contractual Obligation: To fulfill service agreements with you.
Legal Compliance: To comply with regulatory requirements.
Legitimate Interest: When processing is necessary for business operations without overriding your rights.
3. Information We Collect
We may collect the following types of information:
Contact Information: Name, email address, phone number, mailing address.
Payment Information: Credit card details, billing information.
Account Information: Login credentials, preferences, and transaction history.
Device & Usage Information: IP address, browser type, device identifiers, and interaction with our Services.
Communications: Messages and inquiries sent through our platform.
4. How We Use Your Information
We use personal data to:
Provide, operate, and improve our Services.
Process payments and manage billing.
Comply with legal obligations.
Prevent fraud, unauthorized access, or misuse of our Services.
Send service updates, promotional content (with your consent), and respond to inquiries.
5. Sharing of Information
We may share your data:
With Service Providers: For payment processing, IT support, and operational services.
With Business Partners: If consent is given for marketing or joint promotions.
For Legal Compliance: To fulfill regulatory requirements, respond to legal requests, or enforce policies.
With Third-Party Vendors: In compliance with data protection laws.
6. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience. The types of cookies used include:
Essential Cookies: Necessary for website functionality.
Performance Cookies: Track visitor interaction and improve Services.
Marketing Cookies: Used for personalized advertising.
You can manage your cookie preferences through browser settings or opt-out options available on our website.
7. Your Privacy Rights
WDepending on your location, you may have the following rights:
Access & Review: Request a copy of your personal data.
Correction: Update inaccurate information.
Deletion: Request deletion of your data, where permitted by law.
Opt-Out: Decline marketing communications and data-sharing.
Withdraw Consent: Where processing is based on consent.
To exercise these rights, contact us at privacy@sbntexas.com.
8. Data Security & Breach Notification
We implement robust security measures, including:
Encryption of sensitive data.
Secure storage with controlled access.
Regular security audits.
If a data breach occurs, affected users will be notified within 72 hours in accordance with GDPR and CCPA requirements.
9. Data Retention Policy
We retain personal data only as long as necessary for:
Service provision.
Legal compliance.
Dispute resolution.
Standard retention periods:
Account & Billing Data: 7 years (for tax and compliance purposes).
Marketing Data: 3 years (unless opted out sooner).
Inactive Accounts: Deleted after 2 years.
10. International Data Transfers
Your personal data may be transferred outside the U.S. with appropriate safeguards, including:
Standard Contractual Clauses (SCCs) for EU data transfers.
Compliance with U.S. Privacy Shield principles (if applicable).
Data localization requirements, where necessary.
11. Children’s Privacy
Our Services are not directed at individuals under the age of 13. We comply with COPPA and Texas-specific protections for minors.
11. Updates to this Policy
Our Services are not directed at individuals under 13 years old. We do not knowingly collect personal data from children without parental consent, in compliance with COPPA (Children’s Online Privacy Protection Act).
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website. Significant changes will be communicated via email or service notifications.
13. Contact Information
For privacy-related inquiries, contact our Data Protection Officer (DPO):
Email: privacy@sbntexas.com
Phone: (713) 869-2494
Address: SBN Texas, 3707 Westcenter Drive, Suite 273, Houston, Texas, 77042 For EU/UK users, our GDPR representative is:
EU Representative:[Company Name]
Address:[Representative Address]
Email: eu-privacy@sbntexas.com